Shipping policy
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment is successfully completed. Orders may also be processed and shipped on weekends and public holidays.
During periods of high order volume, processing may take slightly longer. If there is a significant delay, we will contact you by email.
Shipping Destinations
We currently ship to selected countries and regions displayed at checkout. Available shipping destinations may vary depending on carrier availability and local restrictions.
Estimated Delivery Times
Estimated delivery time for all available shipping destinations is 7–15 business days after the order has been processed and shipped.
Delivery times are estimates only. Delays caused by carriers, customs inspections, weather, holidays, local delivery conditions, or other circumstances beyond our control may occur.
Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Tracking updates may take 2–5 business days to appear after shipment.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Please contact us at support@gojoylink.com as soon as possible if you need to correct your address.
We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country or region. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Lost, Delayed, or Damaged Packages
If your package is significantly delayed, lost, or arrives damaged, please contact us at support@gojoylink.com with your order number and relevant details.
If tracking shows that a package has been delivered but you cannot locate it, please check with household members, neighbors, the carrier, or your local delivery office before contacting us.
Contact Us
For questions about shipping, please contact us at support@gojoylink.com.